Privacy Policy

Last updated: 21 July 2026

Cassiora Voice ("we", "us") provides an AI booking assistant service for travel agencies. This policy explains how we collect, use and protect data belonging to (a) the travel agencies who subscribe to our service ("Customers") and (b) the callers who speak to the AI booking assistant on a Customer's behalf ("Callers").

1. Data we collect

• Customer data: agency name, contact name, email, phone number, and business details provided when booking a demo or signing up.
• Caller data: name, phone number, email, travel enquiry details (routes, dates, passengers, budget, tour/package preferences) captured during a call, plus a transcript and recording of the call.

2. How we use it

• To operate the AI booking assistant and answer calls on a Customer's behalf.
• To deliver captured leads to the Customer via Telegram, email and their private lead database.
• To bill Customers for usage (minutes handled).
• To improve service quality and troubleshoot issues.

3. Who we share data with

We use trusted sub-processors to run the service, each bound by their own data protection terms:

• Twilio — telephony (call routing and recording)
• Retell AI — conversational voice AI and transcription
• Cloudflare — hosting and infrastructure
• Telegram — instant lead alerts to the Customer
• Google Sheets / Supabase — lead data storage
• Brevo — transactional and marketing email

We do not sell caller or customer data to third parties.

4. Data retention

Call transcripts and lead data are retained for as long as the Customer's subscription is active, and for a reasonable period afterwards for billing and legal purposes, after which they are deleted on request.

5. Your rights (UK GDPR)

Callers and Customers based in the UK/EU have the right to access, correct, or request deletion of their personal data, and to object to or restrict certain processing. To exercise these rights, email [email protected].

6. Contact

Cassiora Voice is a trading style of Cassiora, United Kingdom. For any privacy queries, contact [email protected].

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